Due to the nature of PPE products, MEDI SIMMS cannot offer returns or exchanges on any products after they have left our facility. In other words, all sales are final.
Because we want all our customers to be satisfied with their purchases, we accept returns on damaged items. If you receive a product that is damaged or appears to have a warranty issue, please contact us right away and we will be happy to resolve that issue. If you find that you have an issue, please contact email@example.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Simms Groups Ltd, 2885 Argentia Rd, Unit # 5, Mississauga Ontario, L5N 8G6 Canada.
To return your product, you should mail the product to Simms Groups Ltd, 2885 Argentia Rd, Unit # 5, Mississauga Ontario, Canada. L5N 8G6 Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.